344 lines
14 KiB
TypeScript
344 lines
14 KiB
TypeScript
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import React, { useState, useEffect } from 'react';
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import { Star, MessageCircle, ThumbsUp, ThumbsDown, Award, Search, UserCheck, TrendingUp, AlertCircle, Clock, Inbox } from 'lucide-react';
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import { backendApi } from '../../services/apiClient';
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interface OverallStats {
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total: number;
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completed: number;
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overdue: number;
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inProgress: number;
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completionRate: number;
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overdueRate: number;
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}
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interface EmployeeStats {
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employeeName: string;
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districtName: string | null;
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totalAssigned: number;
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totalCompleted: number;
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totalOverdue: number;
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performanceScore: number;
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}
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interface DistrictStats {
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districtId: string;
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districtName: string;
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managerName: string;
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totalApplications: number;
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totalCompleted: number;
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totalOverdue: number;
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completionRate: number;
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overdueRate: number;
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averageScore: number;
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}
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export const QualityControl: React.FC = () => {
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const [overallStats, setOverallStats] = useState<OverallStats | null>(null);
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const [employeeStats, setEmployeeStats] = useState<EmployeeStats[]>([]);
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const [districtStats, setDistrictStats] = useState<DistrictStats[]>([]);
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const [loading, setLoading] = useState(true);
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const [error, setError] = useState<string | null>(null);
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useEffect(() => {
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const fetchStats = async () => {
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setLoading(true);
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setError(null);
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try {
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const [overallRes, employeesRes, districtsRes] = await Promise.all([
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backendApi.getOverallPerformance(),
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backendApi.getEmployeePerformance(),
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backendApi.getDistrictPerformance(),
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]);
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if (overallRes.success) {
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setOverallStats(overallRes.data);
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}
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if (employeesRes.success) {
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setEmployeeStats(employeesRes.data);
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}
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if (districtsRes.success) {
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setDistrictStats(districtsRes.data);
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}
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} catch (err) {
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console.error('[QualityControl] Ошибка загрузки статистики:', err);
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setError('Не удалось загрузить статистику производительности');
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} finally {
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setLoading(false);
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}
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};
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fetchStats();
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}, []);
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if (loading) {
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return (
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<div className="flex flex-col items-center justify-center py-20 animate-pulse">
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<TrendingUp className="w-10 h-10 text-primary-400 animate-spin mb-4" />
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<p className="text-[10px] font-black text-slate-400 uppercase tracking-[0.2em]">Загрузка статистики...</p>
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</div>
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);
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}
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if (error) {
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return (
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<div className="text-center py-20">
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<AlertCircle className="w-12 h-12 text-red-400 mx-auto mb-4" />
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<p className="text-sm font-bold text-red-600">{error}</p>
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</div>
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);
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}
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const bestEmployee = employeeStats.length > 0
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? employeeStats.reduce((best, current) =>
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current.performanceScore > best.performanceScore ? current : best
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)
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: null;
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// Рассчитываем общий CSAT на основе completionRate и overdueRate
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const csatScore = overallStats
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? Math.max(1, Math.min(5, (overallStats.completionRate / 100) * 5 - (overallStats.overdueRate / 100) * 2))
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: 0;
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return (
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<div className="space-y-6 animate-fade-in">
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{/* Satisfaction Summary */}
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<div className="grid grid-cols-1 md:grid-cols-3 gap-6">
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<div className="md:col-span-2 bg-white p-8 rounded-[2.5rem] border border-slate-200 shadow-sm flex flex-col justify-between">
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<div className="flex justify-between items-start mb-8">
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<div>
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<h3 className="text-2xl font-black text-slate-800">Качество сервиса</h3>
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<p className="text-xs text-slate-500 font-medium mt-1 uppercase tracking-widest">Индекс производительности</p>
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</div>
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<div className="p-4 bg-amber-50 rounded-2xl text-amber-500">
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<Star className="w-8 h-8 fill-current"/>
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</div>
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</div>
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<div className="flex items-end gap-12">
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<div>
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<p className="text-6xl font-black text-slate-800">{csatScore.toFixed(1)}</p>
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<div className="flex gap-1 mt-2">
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{[1,2,3,4,5].map(i => (
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<Star
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key={i}
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className={`w-4 h-4 ${i <= Math.round(csatScore) ? 'fill-amber-400 text-amber-400' : 'text-slate-200'}`}
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/>
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))}
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</div>
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</div>
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<div className="flex-1 space-y-3">
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{overallStats && (
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<>
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<RatingBar
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label="Выполнение заявок"
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value={overallStats.completionRate}
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/>
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<RatingBar
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label="Просроченные заявки"
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value={100 - overallStats.overdueRate}
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inverse
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/>
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<RatingBar
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label="В работе"
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value={(overallStats.inProgress / overallStats.total) * 100}
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/>
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</>
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)}
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</div>
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</div>
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</div>
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<div className="bg-gradient-to-br from-violet-600 to-indigo-800 p-6 rounded-[2.5rem] text-white shadow-xl relative overflow-hidden">
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<Award className="absolute -bottom-4 -right-4 w-32 h-32 opacity-10 rotate-12" />
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<h4 className="font-black text-xs uppercase tracking-widest mb-6 opacity-70">Лучший мастер месяца</h4>
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{bestEmployee ? (
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<div className="text-center">
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<div className="w-20 h-20 rounded-full bg-white/20 border-4 border-white/20 mx-auto mb-4 flex items-center justify-center text-3xl font-black">
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{bestEmployee.employeeName.split(' ').map(n => n[0]).join('').substring(0, 2).toUpperCase()}
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</div>
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<p className="text-lg font-black leading-none">{bestEmployee.employeeName}</p>
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{bestEmployee.districtName && (
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<p className="text-[10px] font-bold uppercase text-indigo-200 mt-2">{bestEmployee.districtName}</p>
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)}
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<div className="mt-6 flex justify-center gap-4">
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<div className="text-center">
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<p className="text-xl font-black">{bestEmployee.totalCompleted}</p>
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<p className="text-[8px] font-bold uppercase opacity-50">Выполнено</p>
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</div>
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<div className="w-px h-8 bg-white/10" />
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<div className="text-center">
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<p className="text-xl font-black">{bestEmployee.performanceScore.toFixed(1)}</p>
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<p className="text-[8px] font-bold uppercase opacity-50">Рейтинг</p>
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</div>
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</div>
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</div>
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) : (
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<div className="text-center text-indigo-200">
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<p className="text-sm">Нет данных</p>
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</div>
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)}
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</div>
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</div>
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{/* Статистика по участкам */}
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{districtStats.length > 0 && (
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<div className="space-y-4">
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<h4 className="font-black text-slate-500 text-[10px] uppercase tracking-[0.2em] px-1">Статистика по участкам</h4>
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<div className="grid grid-cols-1 md:grid-cols-2 gap-4">
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{districtStats.map((district) => (
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<DistrictCard key={district.districtId} district={district} />
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))}
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</div>
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</div>
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)}
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{/* Топ сотрудников */}
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{employeeStats.length > 0 && (
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<div className="space-y-4">
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<h4 className="font-black text-slate-500 text-[10px] uppercase tracking-[0.2em] px-1">Рейтинг сотрудников</h4>
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<div className="grid grid-cols-1 md:grid-cols-2 gap-4">
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{employeeStats
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.sort((a, b) => b.performanceScore - a.performanceScore)
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.slice(0, 6)
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.map((employee, index) => (
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<EmployeeCard key={employee.employeeName} employee={employee} rank={index + 1} />
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))}
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</div>
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</div>
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)}
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{/* Общая статистика */}
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{overallStats && (
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<div className="bg-white p-6 rounded-[2.5rem] border border-slate-200 shadow-sm">
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<h4 className="font-black text-slate-800 text-sm mb-4">Общая статистика</h4>
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<div className="grid grid-cols-2 md:grid-cols-4 gap-4">
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<StatCard
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label="Всего заявок"
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value={overallStats.total}
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icon={<Inbox className="w-5 h-5" />}
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/>
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<StatCard
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label="Выполнено"
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value={overallStats.completed}
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icon={<TrendingUp className="w-5 h-5 text-emerald-500" />}
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color="emerald"
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/>
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<StatCard
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label="Просрочено"
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value={overallStats.overdue}
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icon={<AlertCircle className="w-5 h-5 text-red-500" />}
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color="red"
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/>
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<StatCard
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label="В работе"
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value={overallStats.inProgress}
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icon={<Clock className="w-5 h-5 text-blue-500" />}
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color="blue"
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/>
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</div>
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</div>
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)}
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</div>
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);
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};
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const RatingBar = ({ label, value, inverse = false }: { label: string; value: number; inverse?: boolean }) => {
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const displayValue = Math.max(0, Math.min(100, value));
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const color = inverse ? (displayValue < 50 ? 'bg-red-500' : displayValue < 80 ? 'bg-amber-500' : 'bg-emerald-500') : 'bg-primary-500';
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return (
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<div className="space-y-1">
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<div className="flex justify-between text-[10px] font-black uppercase text-slate-400">
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<span>{label}</span>
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<span className="text-slate-700">{displayValue.toFixed(1)}%</span>
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</div>
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<div className="h-1 w-full bg-slate-100 rounded-full">
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<div className={`h-full ${color} rounded-full transition-all`} style={{ width: `${displayValue}%` }} />
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</div>
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</div>
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);
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};
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const DistrictCard = ({ district }: { district: DistrictStats }) => (
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<div className="bg-white p-5 rounded-[2rem] border border-slate-200 shadow-sm">
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<div className="flex justify-between items-start mb-3">
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<div>
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<h5 className="font-black text-slate-800 text-sm leading-none">{district.districtName}</h5>
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<p className="text-[10px] text-slate-400 font-bold mt-1 uppercase tracking-tight">{district.managerName}</p>
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</div>
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<div className="text-right">
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<p className="text-2xl font-black text-primary-600">{district.averageScore.toFixed(1)}</p>
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<p className="text-[8px] font-bold uppercase text-slate-400">Рейтинг</p>
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</div>
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</div>
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<div className="space-y-2 mt-4">
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<div className="flex justify-between text-[10px] font-bold text-slate-600">
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<span>Выполнено:</span>
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<span>{district.totalCompleted} / {district.totalApplications}</span>
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</div>
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<div className="flex justify-between text-[10px] font-bold text-slate-600">
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<span>Просрочено:</span>
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<span className={district.totalOverdue > 0 ? 'text-red-600' : ''}>{district.totalOverdue}</span>
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</div>
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<div className="h-1 w-full bg-slate-100 rounded-full">
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<div
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className="h-full bg-emerald-500 rounded-full"
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style={{ width: `${district.completionRate}%` }}
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/>
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</div>
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</div>
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</div>
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);
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const EmployeeCard = ({ employee, rank }: { employee: EmployeeStats; rank: number }) => (
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<div className="bg-white p-5 rounded-[2rem] border border-slate-200 shadow-sm flex gap-4">
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<div className={`w-12 h-12 rounded-2xl flex-shrink-0 flex items-center justify-center font-black text-white ${
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rank === 1 ? 'bg-amber-500' : rank === 2 ? 'bg-slate-400' : rank === 3 ? 'bg-orange-500' : 'bg-primary-500'
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}`}>
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{rank}
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</div>
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<div className="flex-1">
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<div className="flex justify-between items-start mb-1">
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<div>
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<h5 className="font-black text-slate-800 text-sm leading-none">{employee.employeeName}</h5>
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{employee.districtName && (
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<p className="text-[10px] text-slate-400 font-bold mt-1 uppercase tracking-tight">{employee.districtName}</p>
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)}
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</div>
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<div className="text-right">
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<p className="text-lg font-black text-primary-600">{employee.performanceScore.toFixed(1)}</p>
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<p className="text-[8px] font-bold uppercase text-slate-400">Рейтинг</p>
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</div>
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</div>
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<div className="flex gap-4 mt-2 text-[10px] font-bold text-slate-600">
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<span>Выполнено: <span className="text-emerald-600">{employee.totalCompleted}</span></span>
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<span>Просрочено: <span className={employee.totalOverdue > 0 ? 'text-red-600' : ''}>{employee.totalOverdue}</span></span>
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</div>
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</div>
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</div>
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);
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const StatCard = ({ label, value, icon, color = 'primary' }: {
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label: string;
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value: number;
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icon: React.ReactNode;
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color?: 'primary' | 'emerald' | 'red' | 'blue';
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}) => {
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const colorClasses = {
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primary: 'text-primary-500',
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emerald: 'text-emerald-500',
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red: 'text-red-500',
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blue: 'text-blue-500',
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};
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return (
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<div className="text-center">
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<div className={`inline-flex p-3 rounded-2xl mb-2 ${colorClasses[color].replace('text-', 'bg-').replace('-500', '-50')}`}>
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{icon}
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</div>
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<p className="text-2xl font-black text-slate-800">{value}</p>
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<p className="text-[10px] font-bold uppercase text-slate-400 mt-1">{label}</p>
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</div>
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);
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};
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